Shopify Website Transition FAQs

Website and URL

• Something isn't working on http://shop.selectblinds.com. What should I do?
• Can I switch back to the original SelectBlinds site?
• Are both sites official SelectBlinds sites?
• Why am I on a different website than usual?
• What is http://shop.selectblinds.com?

Account & Login

• I'm not receiving the 6-digit login code through email. What should I do?
• I don't see my past orders. Where are they?
• I have an account on http://selectblinds.com. Can I use it on http://shop.selectblinds.com?
• I cannot log in with my password. What's wrong?

Orders through Shopify

• I haven't received any emails about my order placed on the Shopify site. What should I do?
• How do I track an order I placed on http://selectblinds.com (the original site)?
• How do I track an order I placed on http://shop.selectblinds.com?
• I placed an order on http://shop.selectblinds.com. Will I receive a confirmation email?

Products & Catalog

• Are the prices the same on both sites?
• I can't find a product I've ordered before. Is it on the new site?
• Products and Catalog Frequently Asked Questions

Promotions & Discount Codes

• My discount code isn't working. Why?
• Is the sale/promotion I see on the original site also available on http://shop.selectblinds.com?

FIT Protection & Warranty

• How do I file a warranty claim on http://shop.selectblinds.com?
• FIT Protection was added to my cart automatically. I didn't select it. Is this a mistake?

Emails & Communication

• What emails does http://shop.selectblinds.com send?
• Will I get abandoned cart or browse abandonment emails if I was shopping on http://shop.selectblinds.com?

Search Engines & Finding the Site

• I searched for SelectBlinds on Google and the new site didn't show up. Why?