Shopify Website Transition FAQs

Website and URL

• Did SelectBlinds change its website?
• I used to shop on shop.selectblinds.com. Where did it go?
• Something isn't working on the site. What should I do?
• Is this the official SelectBlinds website? It looks different.

Account & Login

• Can I see my orders in my account?
• I clicked "Search Archived Orders" and it is asking for a password. I thought there was no password?
• I cannot log in with my password. What's wrong?
• I'm not receiving the 6-digit login code through email. What should I do?

Orders

• How do I track my order?
• Will I receive a confirmation email?
• I want to reorder something I bought before and use the same measurements. How can I do this?
• I haven't received any emails about my order placed on the Shopify site. What should I do?
• How do I track an order I placed on http://selectblinds.com (the original site)?

Products & Catalog

• I can't find a product I've ordered before. Are all of the products available from before?

Promotions & Discount Codes

• My discount code isn't working. Why?

FIT Protection & Warranty

• I need a replacement part (bracket, clip, cord lock, valance, etc.). How do I order it?
• What does my warranty cover?
• How do I file a warranty claim?
• FIT Protection was added to my cart automatically. I didn't select it. Is this a mistake?

Trade Program & Commercial Sales

• Does the Commercial Sales Program work on the site?
• Does the Trade Program work on the site?

Emails & Communication

• What emails will I receive from SelectBlinds.com
• Will I get a reminder if I leave something in my cart?