From daily use to smart upgrades, our motorized blinds and shades are designed to make your life easier. Here’s everything you need to know about operating, charging, and troubleshooting your motorized window coverings.
Can I order an extra remote or charger?
Absolutely! If you need a replacement charger, an extra remote, or another part, our Customer Care Team is ready to help you find exactly what fits your product. You can connect with a live agent using the chat feature on our website or give us a call at 888-257-1840.
What if I’ve lost my remote or charger?
No worries. If your remote or charger has gone missing, just reach out and we’ll help you get a replacement that works seamlessly with your blinds or shades.
Will my remote come with a wall mount?
In most cases, a wall mount is included with your remote. However, if a wall mount is offered as an upgrade when choosing your motorization accessories, it will not be included automatically unless that option is selected.
How are motorized window coverings operated?
Motorized blinds and shades operate in one of three ways:
Motorized blinds and shades operate in one of two main ways:
Rechargeable Wand: We offer two wand styles:
Button-Control Wand – A sleek wand with integrated buttons that let you raise or lower the shade with a simple press.
Pull-Control Wand – A minimal, user-friendly wand that operates the shade with a quick tug or pull-down motion.
Remote Control: A handheld remote powered by button-style or AAA batteries, allowing you to control one or multiple shades wirelessly.
Smartphone App Control: Products featuring SelectBlinds Automation or Eve MotionBlinds Motorization can be operated directly through a compatible mobile app—no physical remote or additional bridge required. You can operate your shades on demand when you're near them, and you can set schedules for routine automation whether you’re at home or away. A bridge is required for long-distance, on-demand control of your shades.
Other motorized products can also be controlled through an app when paired with a compatible bridge device (e.g., SelectConnect Bridge or Levolor Hub), which connects your regular remote-operated shades to your home’s Wi-Fi for app-based operation.
How often should I charge my motorized blinds or shades?
Most rechargeable motorized blinds should be charged every 6 to 9 months with regular use. Shades used less frequently may last even longer between charges. Blinds or shades will alert that a charge is needed either through a change in behavior (sluggish movement) or through a light on the headrail that will indicate a charge is needed. Please check your installation guide for further information.
How long does charging take?
A full charge usually takes about 4 to 6 hours. If the battery is fully drained, allow up to 8 hours for a complete recharge.
What type of charger do I need?
All motorized shades use either a USB-C or micro-USB cable. If you’re not sure which one your product requires, feel free to contact us for help.
Do you offer solar chargers?
Yes! Optional solar panels are available for select products, including SelectBlinds Automation shades, LEVOLOR® shades and blinds and Architect Wood Blinds. Solar panels can extend battery life by several months but are meant to supplement, not replace, traditional charging.
My shade will not charge, what should I do?
When you connect the charging cable, a charging indicator light should illuminate on the motor head or the cable adapter. After 4–6 hours, the light should change color or turn off (refer to your product’s motorization guide for specific charging behavior).
If the indicator does not appear or does not change after 4–6 hours:
Make sure the outlet you are using is working.
If the outlet is working and the shade still won’t charge, call and ask to speak with our our Customer Care team for further assistance.
My motorized shade is not working, what should I do?
If your shade isn’t responding:
Check the Shade: Most shades arrive in sleep mode. Make sure your shade is powered and awake before attempting to operate it.
Confirm Pairing: Ensure the shade is paired to the correct remote control. Refer to your product’s motorization guide for model-specific setup and pairing instructions.
If your shade still does not operate after these steps, call and ask to speak with our Customer Care team for assistance.
Can I control motorized shades with Alexa, Google Home, or a smartphone app?
Yes—most remote-controlled shades can be upgraded with smart home functionality using a smart hub, like the SelectConnect Bridge, SelectBlinds Automation Hub, or LEVOLOR® InMotion Hub (sold separately). These hubs allow you to connect your shades to apps and voice assistants.
Note: Wand-controlled shades are not compatible with smart hubs.
How many smart hubs do I need?
We recommend one smart hub per floor of your home. Each hub supports a specific coverage range—check your product’s “Specifications” tab for details.
Can I use a smart hub with a wand motor?
No. Smart hubs only work with remote-operated products. Shades that are only operated using a wand are not compatible with app or voice control.
How do I set up my motorized product after receiving it?
Most motorized products arrive in a sleep mode to prevent operation and possible damage during shipping. Because setup steps can vary by product, it’s important to review the Motorization Instructions specific to your shade, which are included with your order and available on the product’s page on our website.
After activation, continue following the guide to complete remote pairing and any additional setup steps required for your product.
Where can I find setup instructions or troubleshooting help?
Go to the product page for your blinds or shades and scroll down to the “Measure & Install” section. Under “Motorization Instructions,” you’ll find setup guides, videos, and troubleshooting resources specific to your product. For products utilizing a phone app, the instructions for setting up a Scene or Timer will be available in the respective product's "Motorization Instructions," as well.
Does my product have a battery pack?
Only certain Roman Shades use an external battery pack. These battery packs are white and are mounted to the bottom of the shade headrail.
All other motorized products have the motor and rechargeable battery built into the shade’s roller tube or headrail.
Still need help?
We’re here for you! Contact us at 888-257-1840 and ask for Customer Service, if you need help with:
Ordering extra parts
Charging or programming your motorized shade
Compatibility or smart bridge/hub questions
Remote or smart bridge/hub pairing and troubleshooting