If your item arrived damaged, was made incorrectly or stopped functioning properly within the warranty period, we’ve got you covered.
For orders placed on our new platform (order ID starting with "US" followed by numbers), please reach out to us via email at customercare@selectblinds.
For orders placed on our legacy website platform (order ID only numbers), simply click here to start your claim, and we’ll help make it right.
When filing a claim, please describe the warranty issue in detail and include any applicable documentation (picture or video) to help us resolve the issue as fast as possible. For example, if your product arrived at an incorrect measurement, provide a photo showing the measurement close-up and another showing the full product being measured. If the issue is functionality-related (like a shade that will not roll up anymore), please provide a short video demonstrating the issue.