Returns and Exchanges
At SelectBlinds.com, we want to make you happy. That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase so you never have to return it. However, in the unlikely event you need to, we’re ready to make it right!
Please keep in mind that because all of our blinds and shades are custom made, we cannot offer a refund or exchange (remake) unless a product is defective. If there is a defect in material or workmanship, something doesn’t work properly, or your product was made in the wrong size and doesn’t fit due to an error made at our production facility, we will replace or repair the same product in the same size you ordered at no cost to you for up to 90 days from the date of purchase. We even pay the shipping to send the repair or replacement back to you. All you have to do is click here to quickly start your warranty claim.
We also offer free remakes* on orders where customers have made an error in measuring their windows. Please see our FIT Guarantee page for more details.
We stand behind everything we make. As all of our blinds and shades are custom-made, we cannot offer a cash refund or exchange the product unless a product is defective. If there is a defect in the product's materials or workmanship, the product doesn't work properly, or the product was made in the wrong size and doesn't fit due to an error made at our production facility, we will replace the same product with the same size you ordered at no cost to you.
If you're not completely happy with your product for any other reason (e.g., you don't like the color, you need a different mount or lift style, or you changed your mind about a feature), our Customer Satisfaction Policy lets you receive store credit toward a new product. For the first request (one per customer), we will issue store credit for the amount you paid (net of discounts, and excluding shipping, taxes, and other charges) for the product(s) in the order you are unhappy with, up to 4 units. Your store credit does not expire, and can be applied to a new order, so there is nothing out of pocket for that replacement product unless you choose a more expensive product (shipping, taxes, and other charges may apply). Any additional requests will be reviewed on a case-by-case basis. We may decline requests we reasonably determine abuse this policy.
To get the best return on your investment on your custom-made blinds and shades from SelectBlinds.com, use these tips to help make sure your order comes out right the first time.
The Benefits of Free Samples
Order free samples first. Sometimes colors don't translate perfectly on your computer screen, so free samples are a great way to check the color before you make your final purchase. Check out our free guide on how to order and use our free product samples.
How to Avoid Measuring Mistakes
We all make mistakes. That’s why we give you the tools you need to help avoid common measuring errors. Product size specifications and step-by-step directions on how to measure your windows are available on every product page here on SelectBlinds.com, or take a look at our measuring instructions page and video.
And don’t worry. If you do have an “oops!” moment and need to return a product due to a measuring mishap, our FIT Guarantee Team is here for you! Just send us a photo showing how it doesn't fit, along with your corrected measurements, and we’ll remake your product for free!
Returns Made Easy
To request a remake if needed, or if you have any questions about returning a product, our Customer Care Team is standing by! Please connect with us via Live Chat.
*If there is a difference in price between the original product and the remake, you may incur an additional charge in the amount of the difference in price.